Non-attendance and late rescheduling fees
Still Point Osteopathy has a strict cancellation, rescheduling and non-attendance policy and you agree to these terms when you schedule an appointment.
We request that all changes to appointments be carried out at least 24hrs prior to your scheduled appointment to avoid incurring fees listed below.
- 50% of consultation fee applies if an appointment is cancelled or rescheduled within 24 hours of the scheduled appointment.
- 100% of consultation fee applies if an appointment is cancelled or rescheduled within 12 hours or in the event of non-attendance without notice.
- In continual cases of rescheduling/cancellations, we may request that the full consultation fee is prepaid confirming your allocated time slot. This amount will be non-refundable and cannot be changed to another time.
- Saturday and Sunday appointment will incur a 100% consultation fee if cancelled, rescheduled or non attendance occurs on the day.
We understand that illness occurs and appointments do get cancelled at the last minute. However if we do not have a patient on our waitlist who can take your place at short notice, the above fees apply.
In an effort to minimise cancellation and rescheduling fees, in addition to your booking confirmation email we send out confirmation text reminders 48 hours prior to your appointment. These reminders require a response of YES, NO or RESCHEDULE. These responses are requested during business hours on the day of receiving such reminder.
If you are late to your appointment you are welcome to receive whatever time is left in your appointment. Due to a tightly booked schedule, we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.
Initial Consultation appointments will receive an email with a new patient form to be completed prior to the appointment. Failure to complete paperwork prior to your appointment will incur an administrative fee of $25.Still Point Osteopathy